Progress so far
The invitation to tender for the project included a heavily weighted question on chargepoint operation and maintenance provision. Bidding suppliers were provided with a list of topic categories outlining minimum standards that must be met to pass the question, referred to as basic requirements. Listed along with this were desirable features, the more conditions of which could be met, the better they were scored.
The categories covered were as follows:
- Installation standards and contractor guarantee
- Chargepoint equipment functional lifetime
- Chargepoint servicing
- Chargepoint warranty
- Fault reporting, resolution and support
- Chargepoint performance KPIs and KPI reporting
- Chargepoint communications connectivity
By requiring respondents to structure their response this way, HITRANS ensured the chosen supplier would meet their minimum expectations, while also rewarding those able to structure an offering above and beyond this. This also provided an established starting point for specifying these terms in the final contract.
